Refund Terms for DRALOVEXIN

Welcome to the refund terms page of DRALOVEXIN. Our primary goal is to ensure customer satisfaction with every purchase. If for any reason you are dissatisfied with our products, please review our refund policy as outlined below.

Eligibility for Refunds

In order to qualify for a refund from DRALOVEXIN, the following conditions must be met:

The item must be returned within 30 days of the purchase date.
The product must be in its original condition, unused, and in its original packaging.
A valid proof of purchase must be presented at the time of the refund request.

Non-Refundable Items

Unfortunately, we cannot offer refunds on specific items, including:

Gift cards
Sale items
Opened or used products
Custom or personalized orders

Refund Process

To initiate a refund, please follow these steps:

Contact our customer service team at [email protected] to request a Return Authorization.
Once authorized, send the product back to our return address, which will be provided in the authorization email.
Upon receipt of the returned item, our team will inspect it to ensure it meets the refund criteria.

After the inspection, you will receive an email notification regarding the approval or rejection of your refund request.

Refund Approval

If your refund is approved, the process will be as follows:

A credit will be applied to your original method of payment within 7-10 business days.
Any shipping costs associated with the return process will be deducted from your refund unless the return is due to a fault on our part.

Exchanges

If you would like to exchange a product, please initiate a return for a refund first and then place a new order for the desired item.

Contact Us

If you have any questions regarding our refund terms, feel free to contact us at [email protected] or call our customer service hotline at (123) 456-7890.

Thank you for choosing DRALOVEXIN. We appreciate your business and are committed to providing you with the highest quality products and service.